Visiting Library  | Collections  |  CELA  |  Additional Services  |  Accessible Customer Service Policy


Welland Public Library believes that facilities and services must be accessible to all, regardless of age, economic conditions or physical ability. Facilities and services must also be capable of supporting the levels of service required by the community.

Visiting Library

If age, illness or disability is preventing you or someone you know from coming into the library, we will make a home visit!

On a regular basis, a library volunteer will deliver books and other library materials to people who cannot come to the library themselves.

To find out more about this service, please contact the library at 905 734 6210 ext. 2505.


Books in Alternative Formats:

  • Large Print Books: these easy-on-the-eye books are available at both library locations.
  •  Audio Books: audiobooks come in CD format, playaway, or through digital download.

CELA – Centre for Equitable Library Access (http://www NULL.celalibrary NULL.main NULL.cls?url=CELA-Home)

Welland Public Library also offers access to the Centre for Equitable Library Access (CELA) collection for people who have difficulty reading print due to a visual, physical or learning disability. With over 200,000 items in accessible formats, the CELA collection represents Canada’s largest collection of alternative format books and online resources. The collection is in both English and French and includes:

  • Books and magazines in audio, eText and braille
  • More than 50 community, national and international newspapers
  • Descriptive films and television programs
  • Children’s picture books with added Braille
  • Canadian content and other resources for all ages and interests

Eligibility Guidelines:

Access to the CELA collection is available only to people with perceptual disabilities as defined under the provisions of the Copyright Modernization Act, which includes:

  • Learning disability: an impairment relating to comprehension
  • Physical disability: the inability to hold or manipulate a book
  • Visual disability: severe or total impairment of sight or the inability to focus or move one’s eyes

How to Register and Use the Collection:

Eligible Welland Public Library users with a valid library card can register for this service by contacting the library at 905-734-6210, ext. 2521 or by email at (info null@null welland NULL.library NULL.on  If you do not already have a library card, staff will get you registered as part of the CELA registration process.

Access to the collection is offered in a number of ways:

  • Download books to your computer or mobile device, such as an iPhone.
  • Download books to a DAISY player over a wireless connection without using a computer.
  • Receive audio CDs, Braille or described movies through your local branch or by mail directly to your home.

Visit the CELA website (http://www NULL.celalibrary NULL.main NULL.cls?url=CELA-Home) for more information about the collection.

Additional Services

  • Accessible buildings, with elevators, door openers and more.
  • Wheelchair accessible furniture.
  • ZoomText Screen Magnifier
  • Large print keyboards and oversize monitors are included on the ZoomText workstations.
  • Kurzweil 1000, scanning, writing and reading software
  • JAWS
  • Optelec 20/20 Video Magnification System is available to magnify print documents.
  • A hand held magnifying glass is available for use in the library from the Information Desk.
  • BrowseAloud is available from our website. It works by reading web pages aloud in a natural sounding voice.Please note that although staff can provide assistance in using the technology, in-depth instruction cannot be provided.

Accessible Customer Service Policy

The Welland Public Library provides its services in a way that respects the dignity and independence of people with disabilities.

All reasonable effort will be made to ensure that our policies, practices, and procedures are consistent with the following principles:

  • Library services are provided in a manner that respects the dignity and independence of persons with disabilities.
  • The provisions of Library services to persons with disabilities are integrated with those provided to persons who do not have disabilities unless an alternative measure in necessary. Persons with disabilities are given an opportunity equal to that of persons without disabilities to obtain, use or benefit from library services.
  • When communicating with persons with disabilities, library staff will do so in a manner that takes into account their abilities.
  • Persons with disabilities may use assistive devices and/or support persons in the access of goods and services.

For more information, please refer to the following:

  • WPL Accessible Customer Service Policy (http://wellandlibrary NULL.pdf)
  • WPL Integrated Accessibility Policy (http://wellandlibrary NULL.pdf)
  • City of Welland’s Multi-Year Accessibility Policy (WPL falls under this plan) (http://www NULL.welland NULL.pdf)